USPS Report On PRC Rate and Service Inquiries for December 2009 : PostalReporter News Blog: "The Postal Regulatory Commission referred 46 inquiries to the Postal Service in December. Customers received responses on average within 13 days.
Inquiries covered various topics that fell into three main categories:
• Delivery services (13) – i.e., the time of delivery, forwarding, and method of delivery.
• Customer services (15) – i.e., hours of service, availability of retail products, and product tracking.
• Policies/procedures (18) – i.e., privacy and Freedom of Information Act requests, obtaining refunds or exchanging postage, and suggestions"
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