Confronting A Disruptive Technology

Confronting A Disruptive Technology : "Before Congress can decide what kind of relief the Postal Service needs, it needs to ask some hard questions: How much of the current decline in mail volume is due to the economic crisis that will eventually end and how much is due to societal changes caused by electronic communications? How much mail volume will return when the economy recovers? What types of mail will return? Or has electronic media permanently changed how people communicate? And can advertising mail replace personal correspondence and remittance mail? Before Congress can decide what kind of relief the Postal Service needs, it needs to ask some hard questions: How much of the current decline in mail volume is due to the economic crisis that will eventually end and how much is due to societal changes caused by electronic communications? How much mail volume will return when the economy recovers? What types of mail will return? Or has electronic media permanently changed how people communicate? And can advertising mail replace personal correspondence and remittance mail?"