Netflix Subscribers See Red Over Cracked Blu-ray Discs | Gadget Lab from Wired.com: "Netflix customer representatives have been pointing fingers at the post office. On Grant Brown's blog, users say Netflix encourages them to complain to their USPS if they receive cracked discs.
'It almost looks like Netflix doen't want to deal with the problem and they are pushing people to complain about the postal system,' says Grant Brown.
Netflix says it takes user complaints seriously. Every DVD that is reported damaged is pulled out of circulation, says Swasey. And while some users suggest a more sturdy mailer for Blu-ray discs, the company is not in favor of it."
April 17, 2009
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